Taylor Nguyen
taylor.nguyen@example.com | +1 555 010 5296 | Phoenix, AZ | linkedin.com/in/taylornguyen
Professional Summary
Customer service professional with experience resolving billing, order, and account questions through clear written and phone communication. Known for careful follow-up and for turning repeated questions into useful help resources.
Experience
Customer Support SpecialistMar 2024 - Present
Harbor Home Goods
- Resolve order, delivery, and account questions across email and phone while documenting each case in Zendesk.
- Created a 12-question help checklist for common returns requests after reviewing recurring support themes.
- Escalate payment and delivery exceptions with complete notes so follow-up teams can act without repeating customer questions.
Education
A.A. Business AdministrationMesa Community College
May 2024Skills
Customer support / Zendesk / CRM notes / Email support / Phone support / De-escalation / Google Sheets