Riley Brooks
riley.brooks@example.com | +1 555 010 7345 | Denver, CO | linkedin.com/in/rileybrooks
Professional Summary
Customer success manager with experience guiding new customers through onboarding, product adoption, and recurring business reviews. Combines clear communication with structured account notes and practical enablement resources.
Experience
Customer Success ManagerJul 2023 - Present
Brightpath Software
- Guide a portfolio of small-business customers through onboarding milestones, product setup, and quarterly account reviews.
- Document customer goals, risks, and agreed next steps in Salesforce so internal teams share a current account view.
- Turn repeated onboarding questions into short training guides and live walkthroughs for new administrators.
Education
B.A. Business CommunicationFront Range University
May 2023Skills
Customer onboarding / Account reviews / Product adoption / Gainsight / Salesforce / Stakeholder communication / Training